Back to Basics FB500 Manuale Utente

SAILOR 500/250 FleetBroadbandUSER MANUAL

ixThis manual may not always reflect the latest software functionality of your terminal. To obtain the latest version of the manual, please enter the

Chapter 4: Using the web interfaceSetting up the interfaces 834444Using the web interfacePort forwardingPort forwarding enables you to setup a server

Chapter 4: Using the web interface84 Setting up the interfaces5. Type in the Destination port number. 6. Repeat step 3 to step 5 to set up port forwa

Chapter 4: Using the web interfaceSetting up the interfaces 854444Using the web interfaceConfiguring the Phone/Fax interfaceDo as follows:1. Select S

Chapter 4: Using the web interface86 Setting up the interfaces•For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type

Chapter 4: Using the web interfaceSetting up the interfaces 874444Using the web interfaceConfiguring the ISDN interfaceTo configure the ISDN interfac

Chapter 4: Using the web interface88 Setting up the interfaces3. Set the MSN numbers that are to be assigned to each call type. Note that this settin

Chapter 4: Using the web interfaceSetting up the interfaces 894444Using the web interface• If you select 3.1 kHz Audio, all outgoing calls, except UD

Chapter 4: Using the web interface90 Setting up the interfacesSetting the common interface settingsThe common APNThe common APN setting is defined he

Chapter 4: Using the web interfaceSetting up the interfaces 914444Using the web interface2. Select the APN. You have the following options:• SIM defa

Chapter 4: Using the web interface92 Setting up the interfacesSetting up call servicesOverviewIn the web interface you can set up the following suppl

xTypographyIn this manual, typography is used as indicated below:Bold is used for the following purposes:• To emphasize words. Example: “Do not touch

Chapter 4: Using the web interfaceSetting up the interfaces 934444Using the web interfaceCall forwardingYou can set up the terminal to automatically

Chapter 4: Using the web interface94 Setting up the interfacesCall barringDo as follows to bar incoming and/or outgoing calls to and from the termina

Chapter 4: Using the web interfaceSetting up the interfaces 954444Using the web interfaceCall waitingYou can set up whether or not you want to receiv

Chapter 4: Using the web interface96 Setting up the interfacesLine identificationYou can set up the terminal to show your number when you are making

Chapter 4: Using the web interfaceSetting up the interfaces 974444Using the web interfaceClosed user groupYour subscription may include one or more c

Chapter 4: Using the web interface98 Setting up the interfaces4. To allow outgoing access for the activated user group(s), select Outgoing Access und

Chapter 4: Using the web interfaceManaging LAN network users 994444Using the web interfaceManaging LAN network usersOverviewNetwork user groups and p

Chapter 4: Using the web interface100 Managing LAN network usersSetting up the network user groupsOverviewA network user group, in this context, is a

Chapter 4: Using the web interfaceManaging LAN network users 1014444Using the web interface2. Click Edit next to the user group you want to set up.3.

Chapter 4: Using the web interface102 Managing LAN network users• No internet access means no connection to the Internet is allowed. Use this setting

xiTable of ContentsSafety summary ...iiiMandatory safety instructions to installers &

Chapter 4: Using the web interfaceManaging LAN network users 1034444Using the web interface10. At Automatic activation select whether the profile sh

Chapter 4: Using the web interface104 Managing LAN network usersManaging network devicesOverviewA network device, in this context, is an Ethernet har

Chapter 4: Using the web interfaceManaging LAN network users 1054444Using the web interfaceFor each device, the list shows:• IP address• MAC address•

Chapter 4: Using the web interface106 Managing LAN network usersThe Network classification tableOverviewThe Network classification table is used for

Chapter 4: Using the web interfaceManaging LAN network users 1074444Using the web interface2. Click Edit next to the entry you want to edit, or click

Chapter 4: Using the web interface108 Managing LAN network usersRemoving an entry in the Network classification tableIn the Network classification ta

Chapter 4: Using the web interfaceManaging LAN network users 1094444Using the web interfaceDefinitions for network termsAPN (Access Point Name)The AP

Chapter 4: Using the web interface110 Managing LAN network usersYou can select between a number of predefined profiles or define your own profiles fo

Chapter 4: Using the web interfaceSoftware upload and event log 1114444Using the web interfaceSoftware upload and event logUploading softwareIntroduc

Chapter 4: Using the web interface112 Software upload and event logThe SOFTWARE UPLOAD page opens.3. In the field UPLOAD SOFTWARE TO TERMINAL, click

Table of ContentsxiiGetting started with the terminal ... 19Operation at high temperatures ...

Chapter 4: Using the web interfaceSoftware upload and event log 1134444Using the web interfaceDownloading software from the InternetTo download the l

Chapter 4: Using the web interface114 Software upload and event logWhen the new software version is found, the web interface shows the new software v

Chapter 4: Using the web interfaceSoftware upload and event log 1154444Using the web interfaceEvent listTo view the event list, click the event icon

Chapter 4: Using the web interface116 Selecting the preferred BGAN satelliteSelecting the preferred BGAN satelliteOverviewBy default the terminal is

Chapter 4: Using the web interfaceSelecting the preferred BGAN satellite 1174444Using the web interface2. Select the satellite you prefer to use.If y

Chapter 4: Using the web interface118 AdministrationAdministrationAccessing the administration settingsLogging onThe Administration settings require

Chapter 4: Using the web interfaceAdministration 1194444Using the web interfaceResetting the Administrator passwordIf you have forgotten the administ

Chapter 4: Using the web interface120 AdministrationChanging the administrator passwordDo as follows:1. After entering the Administrator user name an

Chapter 4: Using the web interfaceAdministration 1214444Using the web interfaceSaving a configuration to a fileIf you need to reuse a configuration i

Chapter 4: Using the web interface122 AdministrationCall chargesIf you know the tariff for your subscribed services, you can enter these tariffs in t

Table of ContentsxiiiUsing a phone or fax machine ...34Available interfaces ...

Chapter 4: Using the web interfaceAdministration 1234444Using the web interface4. Click Apply.The entered tariffs are used for estimating the charges

Chapter 4: Using the web interface124 AdministrationUsing profilesWhat is a profile?A profile is a collection of Quality of Service (QoS) settings an

Chapter 4: Using the web interfaceAdministration 1254444Using the web interfaceDefining new profilesWhen you define your profiles you can select Subs

Chapter 4: Using the web interface126 Administration3. In the Traffic class row of your new profile, select a class from the drop-down list.You may s

Chapter 4: Using the web interfaceAdministration 1274444Using the web interface5. In the Delivery order row, select from the scroll list whether or n

Chapter 4: Using the web interface128 AdministrationUsing traffic flow filtersWhat are traffic flow filters?Traffic flow filters allow the Core netwo

Chapter 4: Using the web interfaceAdministration 1294444Using the web interfaceDefining traffic flow filtersTo define the traffic flow filters, do as

Chapter 4: Using the web interface130 Administration3. Type in an Evaluation Precedence Index in the Eval.Prec. Index column.4. Select the Profile fr

Chapter 4: Using the web interfaceAdministration 1314444Using the web interfaceSetting up user permissionsYou can restrict access to parts of the web

Chapter 4: Using the web interface132 AdministrationNote that this setting does not take effect until the terminal is restarted.4. Click Apply.The se

Table of ContentsxivHandling messages ...73Sending an SMS message ...

Chapter 4: Using the web interfaceHelp desk and diagnostic report 1334444Using the web interfaceHelp desk and diagnostic reportAccessing the Help des

Chapter 4: Using the web interface134 What’s next?Generating a diagnostic reportIf you want to generate a diagnostic report, do as follows:1. Click G

135Chapter 55555TroubleshootingTroubleshooting 5In this chapterThis chapter gives guidelines for troubleshooting and provides an overview of the diffe

Chapter 5: Troubleshooting136 Uploading softwareUploading softwareViewing software version statusTo view the version of the embedded software in the

Chapter 5: TroubleshootingSpare parts, SAILOR®500 FleetBroadband 1375555TroubleshootingSpare parts, SAILOR®500 FleetBroadbandAntenna spare partsCable

Chapter 5: Troubleshooting138 Spare parts, SAILOR®250 FleetBroadbandSpare parts, SAILOR®250 FleetBroadbandCablesItem Part numberAntenna cable, 25 m 3

Chapter 5: TroubleshootingOptions and accessories 1395555TroubleshootingOptions and accessoriesThe following options and accessories are available fr

Chapter 5: Troubleshooting140 Troubleshooting guideTroubleshooting guideThe below table provides information on some of the problems that might occur

Chapter 5: TroubleshootingTroubleshooting guide 1415555TroubleshootingConnection to the Internet cannot be established.Your network user group does n

Chapter 5: Troubleshooting142 Troubleshooting guideA Phone/Fax connection cannot be established.The cable is not properly connected.Connect the cable

Table of ContentsxvHelp desk and diagnostic report ...133Accessing the Help desk ...

Chapter 5: TroubleshootingTroubleshooting guide 1435555TroubleshootingAn ISDN connection cannot be establishedThe cable is not properly connected.Con

Chapter 5: Troubleshooting144 Troubleshooting guideA LAN connection cannot be established.The cable is not properly connected.Connect the cable.The c

Chapter 5: TroubleshootingTroubleshooting guide 1455555TroubleshootingThe Administrator password does not work.Someone has changed the Administrator

Chapter 5: Troubleshooting146 Status signalingStatus signalingOverviewThere are many ways of troubleshooting if an error occurs. The terminal has dif

Chapter 5: TroubleshootingStatus signaling 1475555TroubleshootingGeneral status indicator functionsPower indicatorTerminal indicatorBehavior Meaning

Chapter 5: Troubleshooting148 Status signalingAntenna indicatorMessage indicatorBehavior MeaningSteady green Tracking. The antenna is ready for use.F

Chapter 5: TroubleshootingStatus signaling 1495555TroubleshootingLAN indicator functionsActivity indicatorLink/Speed indicatorPoE indicatorBehavior M

Chapter 5: Troubleshooting150 Status signalingEvent messagesDisplay of event messagesThe terminal can detect events during POST (Power On Self Test)

Chapter 5: TroubleshootingLogging of events 1515555TroubleshootingLogging of eventsDiagnostic reportWhen contacting Thrane & Thrane for support,

Chapter 5: Troubleshooting152 Reset buttonReset buttonHow to access the Reset buttonThe terminal has a Reset button placed next to the SIM slot behin

Table of ContentsxviChapter 6 ConformitySAILOR®500 FleetBroadband ... 155CE (R&TTE) ...

Chapter 5: TroubleshootingReset button 1535555TroubleshootingFunction of the Reset buttonThe Reset button on the terminal has the following functions

Chapter 5: Troubleshooting154 Reset button

155Chapter 66666ConformityConformity 6SAILOR®500 FleetBroadbandCE (R&TTE)The SAILOR 500 FleetBroadband is CE certified (R&TTE directive) as st

Chapter 6: ConformitySAILOR®250 FleetBroadband 1576666ConformitySAILOR®250 FleetBroadbandCE (R&TTE)The SAILOR 250 FleetBroadband is CE certified

159GlossaryAAAAGlossaryGlossary AAAPN Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the req

Glossary160GPRS General Packet Radio Service. A standard for wireless communications which runs at speeds up to 115 kbps, compared with current GSM (G

Glossary161AAAAGlossaryNNAT Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for int

Glossary162SSAS Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular

1Chapter 11111IntroductionIntroduction 1WelcomeCongratulations on the purchase of your SAILOR FleetBroadband system!SAILOR 500 FleetBroadband and SAIL

163IndexAAAAIndexIndex ANumerics2-wire interfacelocal numbers, 41setting call type, 85Aaccessories available, 139administration settings, 118analog ph

Index164data sessionsview ongoing, 64Declaration of ConformitySAILOR 250 FleetBroadband, 158SAILOR 500 FleetBroadband, 156document numberinstallation

Index165AAAAIndexMMAC address, 60manualdocument number, imatrix of services and interfaces, 17messagesconfiguring outgoing, 78forwarding, 77opening in

Index166serviceslimitations, 16supplementary, 87supported by BGAN, 14services and interfacescombinations, 17Short dial, 38show number, 96SIM lock, 16S

Chapter 1: Introduction2 In this chapterApplications include:• Internet browsing•E-mail• Phone and fax services• Large file transfers• Video conferen

Thrane & Thrane A/SSAILOR®500 FleetBroadbandSAILOR®250 FleetBroadband User manualDocument number: TT98-125645-CRelease date: December 12, 2007

Chapter 1: IntroductionFeatures and interfaces 31111IntroductionFeatures and interfacesThe SAILOR FleetBroadband system offers the following features

Chapter 1: Introduction4Main unitsMain unitsSAILOR®500 FleetBroadband/ SAILOR®250 FleetBroadbandThe main difference between the SAILOR 500 FleetBroad

Chapter 1: IntroductionMain units 51111IntroductionSAILOR FleetBroadband antennasSAILOR®500 FleetBroadband antennaSAILOR 500 FleetBroadband system us

Chapter 1: Introduction6Main unitsSAILOR®250 FleetBroadband antennaSAILOR 250 FleetBroadband system uses the TT-3050A antenna, which is a medium size

Chapter 1: IntroductionMain units 71111IntroductionSAILOR FleetBroadband terminalOverviewWhether you have purchased a SAILOR 500 FleetBroadband syste

Chapter 1: Introduction8Main unitsSIM cardThe terminal has a SIM slot (Subscriber Identity Module) located in the connector panel behind a small cove

Chapter 1: IntroductionMain units 91111IntroductionIP handset and cradleIP handsetThe Thrane & Thrane IP handset communicates using Internet prot

Chapter 1: Introduction10 Main unitsIP cradleThe IP cradle serves as a holder for the IP handset. The handset is connected to the cradle with a coil

Chapter 1: IntroductionThe Inmarsat BGAN system 111111IntroductionThe Inmarsat BGAN systemWhat is BGAN?The Broadband Global Area Network (BGAN) is a

Chapter 1: Introduction12 The Inmarsat BGAN systemCoverageThe Inmarsat BGAN services are based on geostationary satellites situated above the equator

Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane & Thrane A/S. We recomm

Chapter 1: IntroductionThe Inmarsat BGAN system 131111IntroductionOverview of the FleetBroadband systemA complete BGAN FleetBroadband system may incl

Chapter 1: Introduction14 The Inmarsat BGAN systemThe BGAN servicesSupported servicesThe services currently supported by BGAN comprise:• A Packet Swi

Chapter 1: IntroductionThe Inmarsat BGAN system 151111IntroductionCircuit switched (dialed) serviceTwo types of circuit switched connection are avail

Chapter 1: Introduction16 The Inmarsat BGAN systemLimitationsSIM lockThe supplier may SIM lock the terminal to a specific provider. For further infor

Chapter 1: IntroductionMatrix of services and interfaces 171111IntroductionMatrix of services and interfacesThe following table shows which services

Chapter 1: Introduction18 What’s next?What’s next?This chapter has provided an overview of the BGAN system and of the SAILOR FleetBroadband systems.

19Chapter 22222Getting startedGetting started 2In this chapterThis chapter describes how to start up the system and make the first call or data sessio

Chapter 2: Getting started20 Getting started with the terminalConnector panelThe drawing below shows the connector panel of the terminal. For informa

Chapter 2: Getting startedGetting started with the terminal 212222Getting startedSwitching on the terminalTo switch on the terminal, use the Power sw

Chapter 2: Getting started22 Connecting the IP handsetConnecting the IP handsetPower supplyThe Thrane & Thrane IP handset is powered from the LAN

iiiSafety summary 1The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Fai

Chapter 2: Getting startedMaking the first data connection (LAN) 232222Getting startedMaking the first data connection (LAN)Before connecting to the

Chapter 2: Getting started24 Entering the SIM PIN for the terminalEntering the SIM PIN for the terminalOverviewDepending on your SIM card, you may ha

Chapter 2: Getting startedEntering the SIM PIN for the terminal 252222Getting startedIf a wrong PIN has been entered three times, you will hear 3 bee

Chapter 2: Getting started26 Entering the SIM PIN for the terminalEntering the PIN using the web interfaceDo as follows:1. On a computer connected to

Chapter 2: Getting startedConnecting to the BGAN network 272222Getting startedConnecting to the BGAN networkWhen the SIM PIN is accepted by the termi

Chapter 2: Getting started28 Connecting to the BGAN networkThis table shows how the startup procedure is signaled with the light indicators. If error

Chapter 2: Getting startedMaking the first call 292222Getting startedMaking the first callIntroductionWhen the Antenna and Terminal indicators in the

Chapter 2: Getting started30 What’s next?• Mobile number: The mobile number of the terminal you are calling. The first part of the number is always 8

31Chapter 33333Operating the systemOperating the system 3In this chapterThis chapter describes how to use the SAILOR FleetBroadband systems.It does no

Chapter 3: Operating the system32 GeneralThe IP handsetWhen you connect the Thrane & Thrane IP handset to one of the LAN (PoE) connectors on the

ivDistance to other equipmentDo not move the antenna closer to radars than the minimum safe distance specified in the installation manual - it may cau

Chapter 3: Operating the systemGeneral 333333Operating the systemServices and interfacesThe following table shows the possible combinations of servic

Chapter 3: Operating the system34 Using a phone or fax machineUsing a phone or fax machineAvailable interfacesThree types of voice equipment connect

Chapter 3: Operating the systemUsing a phone or fax machine 353333Operating the systemSelecting the call typeDefinitionThe phone connection can use o

Chapter 3: Operating the system36 Using a phone or fax machineFor further information, see Configuring the Phone/Fax interface on page 85.• IP handse

Chapter 3: Operating the systemUsing a phone or fax machine 373333Operating the systemPhone numbers for incoming 3.1 kHz Audio and Standard Voice3.1

Chapter 3: Operating the system38 Using a phone or fax machineMaking or receiving a phone callAnalog phone, ISDN phone or IP handsetThere are differe

Chapter 3: Operating the systemUsing a phone or fax machine 393333Operating the systemIf you are using the IP handset, the handset may show an error

Chapter 3: Operating the system40 Using a phone or fax machineMaking a call to the terminalTo make a call to a phone connected to the terminal, dial

Chapter 3: Operating the systemUsing a phone or fax machine 413333Operating the systemDialing functionsSpecial-purpose numbersThere are a number of d

Chapter 3: Operating the system42 Using a phone or fax machineDialing prefixesApart from the numbers above, the terminal uses the following dialing p

vGrounding, cables and connectionsTo minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical ground. Both terminal

Chapter 3: Operating the systemUsing a phone or fax machine 433333Operating the systemHandling waiting callsDuring a call, if a second party attempts

Chapter 3: Operating the system44 Using a phone or fax machineHolding a callDuring a call, you may place the initial call on hold while another call

Chapter 3: Operating the systemUsing a phone or fax machine 453333Operating the systemTransferring a callWhen you receive a call, you can transfer th

Chapter 3: Operating the system46 Using a phone or fax machineSending or receiving a fax messageHandling delaysWhen sending or receiving fax messages

Chapter 3: Operating the systemUsing a phone or fax machine 473333Operating the systemSending a fax message to the terminalTo send a fax message to t

Chapter 3: Operating the system48 Using a computerUsing a computerAvailable interfacesThe terminal has four LAN connectors for connecting computers o

Chapter 3: Operating the systemUsing a computer 493333Operating the systemideal for time critical applications like live video over IP.The user pays

Chapter 3: Operating the system50 Using a computer3. Click the Start or Stop link of the relevant Streaming profile. For further information, see Usi

Chapter 3: Operating the systemUsing the IP handset 513333Operating the systemUsing the IP handsetYou can use the Thrane & Thrane IP handset as u

Chapter 3: Operating the system52 What’s next?

viMandatory safety instructions to installers & users of SAILOR®250 FleetBroadband 2Use only manufacturer or dealer supplied antenna.Antenna minim

53Chapter 44444Using the web interfaceUsing the web interface 4In this chapterThis chapter describes how to use the web interface to operate, set up a

Chapter 4: Using the web interface54 IntroductionBrowser settingsIf you are connecting your computer using the LAN interface, the Proxy server settin

Chapter 4: Using the web interfaceIntroduction 554444Using the web interfaceWhen the proxy server settings are disabled, close your browser.You may n

Chapter 4: Using the web interface56 IntroductionOverview of the web interfaceWhen the web interface opens, the title bar shows the name of the produ

Chapter 4: Using the web interfaceIntroduction 574444Using the web interfaceIcons in the icon barThe following icons may appear in the icon bar in th

Chapter 4: Using the web interface58 Entering the SIM PIN in the web interfaceEntering the SIM PIN in the web interfaceIf a computer is connected whe

Chapter 4: Using the web interfaceThe Dashboard 594444Using the web interfaceThe DashboardOverviewThe Dashboard is used for control and inspection of

Chapter 4: Using the web interface60 The DashboardPropertiesThe PROPERTIES section of the DASHBOARD shows the following information:• Airtime provide

Chapter 4: Using the web interfaceThe Dashboard 614444Using the web interfaceManaging data sessionsOverviewData sessions are displayed under PROFILES

Chapter 4: Using the web interface62 The DashboardStart/stop a Streaming session on the LAN interfaceTo start or stop a Streaming session, click the

viiWarningMaintain a separation distance from the antenna to a person(s) of at least 0.415 m.You, as the qualified end-user of this radio device must

Chapter 4: Using the web interfaceThe Dashboard 634444Using the web interfaceStart/stop Standard data on the LAN interfaceBy default, Standard data i

Chapter 4: Using the web interface64 The DashboardViewing information on calls and data sessionsThe following sections in the Dashboard show informat

Chapter 4: Using the web interfaceUsing the phone book 654444Using the web interfaceUsing the phone bookGeneral usageOverviewIn the phone book you ca

Chapter 4: Using the web interface66 Using the phone bookAccessing the phone bookTo access the phone book, select PHONE BOOK from the left navigation

Chapter 4: Using the web interfaceUsing the phone book 674444Using the web interfaceShort dialThe entry number in the phone book is the Short dial nu

Chapter 4: Using the web interface68 Using the phone bookEditing phone book entriesAdding a new entryTo add a new entry, do as follows:1. In the phon

Chapter 4: Using the web interfaceUsing the phone book 694444Using the web interfaceViewing and editing the mobile numbersTo view the mobile numbersT

Chapter 4: Using the web interface70 Using the Call logUsing the Call logInformation on total usageTo enter the CALLS page select CALLS from the left

Chapter 4: Using the web interfaceUsing the Call log 714444Using the web interfaceExporting the call logThe system logs all calls and data sessions.

Chapter 4: Using the web interface72 Using the Call logViewing the lists of callsTo see information on outgoing, received or missed calls or data ses

viiiAbout the manual 3Intended readersThis manual is a user manual for the SAILOR 500 FleetBroadband system and the SAILOR 250 FleetBroadband system.

Chapter 4: Using the web interfaceHandling messages 734444Using the web interfaceHandling messagesSending an SMS messageTo send an SMS message from t

Chapter 4: Using the web interface74 Handling messages3. Type in the message in the Write new message field.If the message text is too long for one S

Chapter 4: Using the web interfaceHandling messages 754444Using the web interfaceOptions for messages in the Sent folderThe Sent folder contains SMS

Chapter 4: Using the web interface76 Handling messagesReceiving a messageIf a message has arrived, the icon bar at the top of the web interface shows

Chapter 4: Using the web interfaceHandling messages 774444Using the web interfaceOptions for new SMS messagesTo see new messages, click MESSAGES from

Chapter 4: Using the web interface78 Handling messagesConfiguring message settingsSetting up the default message optionsYou can set up general option

Chapter 4: Using the web interfaceHandling messages 794444Using the web interfaceViewing or changing SMS service center numberThe SMS service center

Chapter 4: Using the web interface80 Setting up the interfacesSetting up the interfacesThe SETTINGS page (Antenna properties)The SETTINGS page shows

Chapter 4: Using the web interfaceSetting up the interfaces 814444Using the web interfaceConfiguring the LAN interfaceOverviewThe SAILOR FleetBroadba

Chapter 4: Using the web interface82 Setting up the interfacesSetting up the LAN interfaceDo as follows:1. From the left navigation pane, select SETT